Stranraer Skills Station aims to provide the best possible quality of service.
As part of this process, Stranraer Skills Station operates a Duty of Candour process for open and honest communication between us providing care and support and with those individuals who are in receipt of our services.
Stranraer Skills Station realise that trust and effective communication can be difficult to maintain and easy to lose when things go wrong.
The new organisational Duty of Candour underpins the Scottish Government’s commitment to openness and learning which is vital to the provision of safe, effective, and person-centred health and social care. This guidance focuses on the implementation of the legal Duty of Candour procedure for all organisations that provide health services, care services or social work services in Scotland.
Stranraer Skills Station acknowledges that instances of poor practice can and do occur and should be rectified speedily, effectively, and as locally as possible. Therefore, time and resources must be put into training staff and volunteers and informing individuals about understanding and using all our procedures.
The organisational Duty and Candour provisions of the Health (Tobacco, Nicotine etc. and Care) (Scotland) Act 2016 (The Act) and The Duty of Candour Procedure (Scotland) Regulations 2018 set out the procedures that organisations providing health services, care services and social work services in Scotland are required by law to follow when there has been an unintended or unexpected incident that results in death or harm (or additional treatment is required to prevent injury that would result in death or harm).
This policy and procedure are formulated in line with this guidance and have been agreed upon by Elaine McCourtney of Stranraer Skills Station and are mandatory for all its services and projects.
This policy operates in conjunction with:
- Local Regulators Requirements
- Health and Social Care Standards
- General Data Protection Regulations
- Compliments and Complaints Procedure
- Grievance Procedure
- Disciplinary and Appeals Procedure
- Confidentiality Policy
- Protection of Vulnerable Adults from Abuse
- Child Protection
- Care Inspectorate
- Duty of Candour Guidance