Reviews

Victor on the bus is really good and helps me sometimes and I look forward to getting picked up as it means that I am going to have a good day. At the Group, it is the chat and the banter that I like, and it’s nice to go into the garden and have a chat too!

Everything is really good; I get five visits a day and enjoy the fact that I see different faces and have different things to talk about with each of them

My Mum and I both enjoy regular contact with the Stranraer Skills Station Staff, but we also know that the Management “has our back” and even if they are short-staffed or have other issues, my Mum will not suffer.

Not only are the Staff Professional, Presentable and Well Groomed, but they “Wear a Smile”

I remember that I had to be talked into coming to the Care Hub by my family, I just couldn’t be bothered moving off my armchair! Now I have been coming for a few months, I love it, deciding to come a couple of times a week has been one of my best decisions.

My Ship Mates (fellow Service Users) are lovely company and the Staff is a great bunch, who work so hard but always ensure we are all having a good laugh at the same time. If I am feeling down, they always come forward and try to cheer me up; it’s not long before I feel refreshed.

Jody is an absolute Diamond, and we see her as our Diamond. Yvonne and Leanne are also excellent and are always so cheery!

Stranraer Skills Station services are to a high standard and communication is excellent.

Can I say a huge thank you to Iain and Alex as they are both great with my father? Dad really likes their support and enjoys their visits.

I like the ethos behind Stranraer Skills Station and how they try so hard to achieve a good outcome with the Service User. I have no idea how Stranraer Skills Station apply Staff training policies albeit I am sure if I were to enquire about them, I would be brought up to date. I enjoy working in collaboration with the Leaders at Stranraer Skills Station.

I joined Stranraer Skills Station four months ago to work within the Day Care Centres and I have not regretted my decision since the day I started. The team I work with is dedicated to the Service Users, Families, and Management team. I have learned so much from each team member and continue to learn each day. The Management team is very approachable and keeps us up to date with any changes. Staff go beyond to ensure each member’s needs are supported.

Friendly, capable Staff.

I feel Support Staff and Managers respond very well to the needs of their Service Users. They take the time to really get to know the people they support and keep the Professionals up to date at all times. The staff keeps Professionals updated and we work collaboratively to ensure the best support is provided to Service Users. I have found that the Management team does communicate well with their Staff and Professionals alike.

This is the first occasion that I have had dealings with a Care Group in the Home. I am very impressed with the operation and the organisation, which must be a near-impossible task to find cover for all their Service Users, their times, and their needs. All the Carers must be chosen very carefully, as they all show the same kind, friendly and helpful qualities; nothing is too much trouble for them, and they do go the extra mile. I wish Stranraer Skills Station my best wishes and keep up the good work.

I would happily recommend Stranraer Skills Station to Service Users and Families.

I am, and my wife Janet are very satisfied and happy with the standards of care that she receives.

My concerns are minor (forgetting to charge my phone) and (mealtimes seem hurried) but overall, I very much appreciate the care I receive.

I do witness very person-centered care and support. I would also like to note that engaging Support Users in preparing/providing their own feedback for reviews is fantastic and extremely helpful to the wider MDT. I would like to say that I feel there is a recognition that not every worker is right for every person and the Skills Station team does try to make good matches wherever possible.

The overall services that Ian receives are Excellent.

Thanks for your support! Delighted to see that Carers have “shadowed” prior to their own one-on-one visits, not so anxious for both parties concerned.

Both George and I accept that although communication with Ian is difficult, his care needs, his support needs are always met and reflect Ian’s needs.

My mother just loves the team at Stranraer Skills Station and always sees their visit as time for a chat and a gossip whilst being taken very good care of

I always seem to be impressed by the professionalism and Care of the team at Stranraer Skills Station, so much so that if my parents ever need genuine care and support, I will have no hesitation in giving them a call